Complaints

If you have a complaint about us or the services that we have provided, then in the first instance please complete our complaint form by following this link:

Online Complaint Form

Alternatively you can speak to one of our crew members or email us at compliance@debtfix.co.nz 

If you are not satisfied with the outcome of your complaint and/or the procedures in place to resolve the complaint then you are entitled to formally lodge a complaint (online if you desire) with the Financial Dispute Resolution Service [under reference no: FM5119] with whom Debtfix is registered as a financial service provider.

This scheme is available at no cost to you and will help us resolve any disagreements, however it is necessary for your complaint to be considered through our internal complaints process first.

You can contact the FDRS at www.fdrs.org.nz or at Level 4, 142 Lambton Quay, Wellington, 6011, New Zealand

Phone: 0508 337 337

Email: enquiries@fdrs.org.nz