If you have a complaint about us then in the first instance speak to one of our team members or email us at 

If you are not satisfied with the outcome of your complaint and/or the procedures in place to resolve the complaint then you are entitled to formally lodge a complaint (online if you desire) with the Financial Dispute Resolution Service [under reference no: FM5119] with whom Debtfix is registered as a financial service provider.

This scheme is available at no cost to you and will help us resolve any disagreements.

Complaints - Debtfix NZ

You can contact the FDRS at or at Level 4, 142 Lambton Quay, Wellington, 6011, New Zealand

Phone: 0508 337 337



Debtfix Limited

Company Number: 6660633

NZBN: 9429046561848

Registered Office: c/o BHW, Level 3, 27 Bath Street, Auckland, 1151, New Zealand

Postal Address: PO Box 133 256, Eastridge, Auckland, 1146, New Zealand

Debtfix Limited is a Registered Financial Service Provider: Number FSP636209 | |