Complaints

If you have a complaint about us then in the first instance speak to one of our team members or email us at compliance@debtfix.co.nz 

If you are not satisfied with the outcome of your complaint and/or the procedures in place to resolve the complaint then you are entitled to formally lodge a complaint (online if you desire) with the Financial Dispute Resolution Service [under reference no: FM5119] with whom Debtfix is registered as a financial service provider.

This scheme is available at no cost to you and will help us resolve any disagreements.

 
Complaints - Debtfix NZ
 

You can contact the FDRS at www.fdrs.org.nz or at Level 4, 142 Lambton Quay, Wellington, 6011, New Zealand

Phone: 0508 337 337

Email: enquiries@fdrs.org.nz

 

Debtfix Limited

Company Number: 6660633

NZBN: 9429046561848

Registered Office: c/o BHW, Level 3, 27 Bath Street, Auckland, 1151, New Zealand

Postal Address: PO Box 133 256, Eastridge, Auckland, 1146, New Zealand

Debtfix Limited is a Registered Financial Service Provider: Number FSP636209 | www.fspr.govt.nz |