Refer your client.

If you have a client who is struggling to make repayments, taking out loans to pay off other loans, has been declined credit, or they just tell you they’re struggling, send them our way. Debtfix was created as a lifeline to help New Zealanders drowning in debt.

Step One: Determine whether or not the customer needs assistance

Signs to look out for:

• They are missing repayments or consistently accruing fees

• They are taking out loans to pay for everyday expenses or to cover existing loan repayments

• They are struggling to pay for basic necessities like rent or power, or are already in arrears with those payments

• They are using credit for everyday living expenses

• They have a sudden change in circumstance i.e. illness, pregnancy, relationship breakdown, death in the family

• They are juggling multiple debts

• They have been declined for further credit

• They tell you they need help

Step Two: Let them know about Debtfix’s services

Debtfix can provide them with debt solution advice free of charge, and work with them on sorting their finances, but they’ll need to be prepared to do the work, be disciplined in their spending, and be honest about their financial situation.

Let your client know that we’re not a money-lending service. Rather, we’ll be working with them to create a budget and a personalised plan to solve their debt dilemma.

Our Expectations

We hope that our clients will follow this path to recovery and financial resilience after consulting with us, and/or adopting a debt solution recommended by us (whether it be bankruptcy or debt repayment order or otherwise).